Rates - FAQs

If you have a question about your rates within the City of Stirling, please review the frequently asked questions and their responses below.

What internet browser should I use to complete a Direct Debit application?

Internet Explorer is no longer a supported browser, so the City suggests using another browser such as Google Chrome, Microsoft Edge, Firefox or Safari.

Can I set up a Direct Debit payment from my Credit Card?

The City cannot accept credit cards for Direct Debit payments. To pay your rates with your credit card please select pay your rates online. 

When do rates smoothing payments get debited from my account?

Weekly rates smoothing dates

WeekPayment dateWeekPayment dateWeekPayment date

Week 1

Wednesday 26 August 2020Week 16

Wednesday 9 December 2020

Week 31

Wednesday 24 March 2021

Week 2Wednesday 2 September 2020Week 17

Wednesday 16 December 2020

Week 32

Wednesday 31 March 2021

Week 3Wednesday 9 September 2020Week 18

Wednesday 23 December 2020

Week 33

Wednesday 7 April 2021

Week 4Wednesday 16 September 2020Week 19

Wednesday 30 December 2020

Week 34

Wednesday 14 April 2021

Week 5Wednesday 23 September 2020Week 20

Wednesday 6 January 2021

Week 35

Wednesday 21 April 2021

Week 6Wednesday 30 September 2020Week 21

Wednesday 13 January 2021

Week 36

Wednesday 28 April 2021

Week 7Wednesday 7 October 2020Week 22

Wednesday 20 January 2021

Week 37

Wednesday 5 May 2021

Week 8 

Wednesday 14 October 2020

Week 23

Wednesday 27 Janaury 2021

Week 38

Wednesday 12 May 2021

Week 9

Wednesday 21 October 2020

Week 24

Wednesday 3 February 2021

Week 39

Wednesday 19 May 2021

Week 10

Wednesday 28 October 2020

Week 25

Wednesday 10 February 2021

Week 40

Wednesday 26 May 2021

Week 11Wednesday 4 November 2020Week 26Wednesday 17 February 2021Week 41Wednesday 2 June 2021
Week 12Wednesday 11 November 2020Week 27Wednesday 24 February 2021Week 42Wednesday 9 June 2021
Week 13Wednesday 18 November 2020Week 28Wednesday 3 March 2021
Week 14Wednesday 25 November 2020Week 29Wednesday 10 March 2021
Week 15

Wednesday 2 December 2020

Week 30

Wednesday 17 March 2021

Fortnightly rates smoothing dates

Fortnightly Payment dateFortnightlyPayment dateFortnightlyPayment date
Fortnight 1

Wednesday 26 August 2020

Fortnight 8

Wednesday 2 December 2020

Fortnight 15

Wednesday 10 March 2021

Fortnight 2

Wednesday 9 September 2020

Fortnight 9

Wednesday 16 December 2020

Fortnight 16

Wednesday 24 March 2021

Fortnight 3

Wednesday 23 September 2020

Fortnight 10

Wednesday 30 December 2020

Fortnight 17

Wednesday, 7 April 2021

Fortnight 4

Wednesday 7 October 2020

Fortnight 11

Wednesday 13 January 2021

Fortnight 18

Wednesday, 21 April 2021

Fortnight 5

Wednesday 21 October 2020

Fortnight 12

Wednesday 27 January 2021

Fortnight 19

Wednesday, 5 May 2021

Fortnight 6

Wednesday 4 November 2020

Fortnight 13

Wednesday 10 February 2021

Fortnight 20

Wednesday, 19 May 2021

Fortnight 7    

Wednesday 18 November 2020

Fortnight 14

Wednesday 24 February 2021

Fortnight 21

Wednesday, 2 June 2021

Monthly rates smoothing dates

Monthly Payment dateMonthlyPayment dateMonthlyPayment date
Month 1

Wednesday  26 August 2020

Month 5

Tuesday   29 December 2020

Month 8

Friday      26 March 2021

Month 2

Tuesday 29 September 2020

Month 6

Wednesday 27 January  2021

Month 9

Tuesday    27 April  2021

Month 3

Monday      26 October 2020

Month 7

Friday        26 February

2021

Month 10

Wednesday 26 May 2021

Month 4

Thursday 26 November 2020

*Rates smoothing continues each year until you contact us in writing advising that you wish to cancel

**Weekly & Fortnightly payments are always drawn on a Wednesday. If the Wednesday is a public holiday the Direct Debit will be extracted the next day

***The City of Stirling’s rates smoothing arrangement for this year runs from 26 August 2020 to 09 June 2021.

What are the terms and conditions of paying rates via instalments?

City of Stirling Rates Direct Debit Instalment Option Service Agreement Terms and Conditions (section 6.49 of the Local Government Act 1995) Definitions

  • City means the City of Stirling of PO Box 1533, Osborne Park, Western Australia, 6916
  • Current rate year means the Rate Year when this agreement is executed
  • Direct Debit Authority means the authority attached to this agreement authorising the payment to the City pursuant to this agreement
  • Future rate year means all Rate Years after the Current Rate Year
  • Direct Debit Amount means the amount specified to be paid by the Ratepayer in the Direct Debit Authority
  • Property means the property described in this agreement
  • Rate Notice means the rate notice issued by the City to the Ratepayer for the Property for a particular rate year
  • Rate Year means the period commencing 1 July in a year and expiring 30 June in the following year
  • Ratepayer means the person named as the Ratepayer in this agreement
  • Ratepayers Bank Account means the account with a financial institution nominated by the Ratepayer in the Direct Debit Authority
  • Rates and service charges means the total amount due in line with a rates notice, including local government rates, the emergency services levy, charges for waste services and security patrol, swimming pool inspection fees, penalty interest, instalment fees, legal fees and direct debit administration fees.

1. What am I agreeing to pay

  • The Ratepayer agrees to pay:
    • The rates and service charges
    • Late payment interest as per Section 6.51(1) of the Local Government Act 1995 and Regulation 70 of the Local Government (Financial Management) Regulations 1996 which will accrue over the payment period
    • Any costs incurred by the City as a result of the Ratepayer failing to perform any obligations under this agreement
    • Any charges imposed by the City’s bank in relation to the Direct Debit Authority
    • Any charges imposed by the Ratepayer’s financial institution in relation to the Direct Debit Authority
    • Administration charge for the set-up of the agreement as notified in the adopted budget fees and charges schedule
    • Future rate years (optional).

2. The City may notify the Ratepayer by email or SMS to vary the Direct Debit Amount during a Rate Year to cover any:

  • Increase or decrease in the rates and service charges
  • Change in the rates of interest charged by the City
  • Additional interest, costs or charges payable by the Ratepayer to the City.

3. How do I pay the rates

  • The Ratepayer will pay the Rates and service charges to the City
    • By the Instalment Amount on each payment day
    • By Direct Debit from the Ratepayer’s Bank Account
    • The rates and service charges must be finalised in accordance with the agreement that is made.
    • The Ratepayer authorises the payment of the rates and service charges to be made by Direct Debit from the Ratepayer’s Bank Account in accordance with the Direct Debit Authority and will not cancel the Direct Debit Authority until the rates and services charges and all other payments due under this agreement have been paid in full
    • The Direct Debit may authorise payments in full, in two instalments, four instalments or on a weekly, fortnightly or four weekly basis.

4. Can I change my direct debit

  • The Ratepayer must notify the City of any change to the Ratepayer’s bank account and execute a new Direct Debit Authority 5 business days before the next due debit if the account is changed by completing an online enquiry here
  • To change the frequency of a Direct Debit Authority the Ratepayer must notify the City’s Rates Department in writing of the changes requested
  • When a change is requested to the frequency of the payments the City will recalculate the total amount of Rates and interest payable and notify the Ratepayer of the amended Direct Debit Amount to be paid
  • A change is only permitted if the proposed change still results in the Rates and all other payments due under this agreement being paid in full by the Last Payment Date.

5. What are my responsibilities

  • The Ratepayer has checked with the financial institution that Direct Debit is available from the Ratepayer’s Bank Account. Direct Debit is not available on all accounts offered by financial institutions
  • The Ratepayer must make sure that the account details including the BSB and account numbers which are provided to the City are correct. If in doubt the Ratepayer must confirm the details with the financial institution
  • The Ratepayer must ensure that there are sufficient clear funds available in the Ratepayer’s Account to allow each Direct Debit payment to be made on the due date
  • If there are insufficient clear funds in the Ratepayer’s Account to meet a particular Direct Debit payment the Ratepayer must arrange for the due payment to be made by another payment method or arrange for sufficient clear funds to be deposited to the Ratepayer’s Account by an agreed time so that the City can reprocess the Direct Debit payment
  • The Ratepayer agrees that they are the property owner (or joint owner) or person responsible for paying the nominated rate notice and all the other joint owners agree to payment by Direct Debit

5. What happens if I am unable to make a payment

  • If the Ratepayer is unable to make a payment in line with this agreement the Ratepayer must contact the City’s Rates Department before the payment is due to change the payment arrangement in the manner set out in clause 3
  • If no alternate arrangement has been made for payment with the City and one of the following applies:
    1. the Ratepayer fails to pay any amount payable under this agreement when it falls due, and does not make that payment within 7 days after the due date
    2. cancels or changes the Direct Debit Authority without the written agreement of the City
    3. a Direct Debit of an amount payable under this agreement fails on a total of three occasions during the Rating Year for any reason.

Then the City may request in writing immediate payment of the balance of the rates and service charges and all other payments due under this agreement

  • If the City delays in enforcing this agreement or gives the Ratepayer additional time to pay, that delay and extension of time is not a waiver of the City’s rights to enforce any provision of this agreement.
  • For declined transactions, the following will apply:
    1. The City will reprocess the transaction with the next scheduled Direct Debit payment, except where the transaction is for the first instalment payment. In this instance it will be the Ratepayer's responsibility to ensure that the payment is made within the timeframe required to qualify for the instalment plan
    2. In the event of three declined payments, the City will cancel the agreement. If the account is not paid in full, or another payment arrangement entered into, the City may commence normal debt collection procedures
    3. If a further Direct Debit arrangement is commenced and another three declined payments occur, then no more direct payment arrangements will be made for that financial year. Full payment will be required or normal debt collecting procedures may then be commenced.

6. What happens if there is a mistake with the direct debit

  • The Ratepayer should check their account statement on a regular basis to verify the amounts debited from the Ratepayer’s Account are correct.
  • If there has been an error in debiting the Ratepayer’s Account then the Ratepayer should:
    • Contact their financial institution direct
    • Notify the City directly on (08) 9205 8555 as soon as possible to enable the City to check if an error has occurred.
    1. A greater amount, then the City will credit the overpayment against the next payment due and direct the Ratepayer’s financial institution to adjust the next payment accordingly
    2. A lesser amount, then the City will direct the Ratepayer’s financial institution to increase the next payment due to pay the shortfall.
  • The City will notify the Ratepayer in writing, via email or SMS, of the amount by which the account has been adjusted
  • If the City concludes no mistake has been made, the City will explain in writing the reasons for that conclusion.

7. Privacy of information

  • The City takes all reasonable steps to keep information that the City has about Ratepayers secure and to ensure that employees or agents of the City who have access to the information do not make any unauthorised use, modification, reproduction or disclosure of that information.
  • The City will keep any information (including Ratepayer’s Account details) in the Direct Debit Authority confidential and will only disclose information held about the Ratepayer:
    1. To the extent specifically required by law
    2. For the purposes of this agreement (including disclosing information in connection with any query or claim).

8. How do I contact the City?

  • To notify the City about anything relating to this agreement, the Ratepayer can contact the City in the following ways:

9. How do I request payment of rates under this agreement

  • To request payments pursuant to this agreement the Ratepayer completes the Direct Debit request form on the City's website. Applications for Direct Debit must be provided to the City at least 10 business days before the commencement date
  • A form must be completed for each rate assessment separately
  • Upon receiving the Direct Debit Authority the City will confirm acceptance of the agreement by executing the agreement and notifying the Ratepayer in writing
  • Direct Debits are only extracted on Thursday. If the Thursday is a public holiday, the Direct Debit will be extracted the day before.

Amendments by the City

  • The City will provide a minimum 14 days’ notice if the terms of the Direct Debit agreement are to be changed.

What are the terms and conditions of paying rates via smoothing?

Weekly, Fortnightly and Monthly City of Stirling Rates Smoothing Direct Debit Request Service Agreement Terms and Conditions (ACPCA ID 425945) Definitions

  • City means the City of Stirling of PO Box 1533, Osborne Park, Western Australia, 6916
  • Current Rate Year means the Rate Year when this agreement is executed
  • Direct Debit Authority means the authority attached to this agreement authorising the payment to the City pursuant to this agreement
  • Future Rate Year means all Rate Years after the Current Rate Year
  • Direct Debit Amount means the amount specified to be paid by the Ratepayer in the Direct Debit Authority
  • Property means the property described in this agreement
  • Rate Notice means the rate notice issued by the City to the Ratepayer for the Property for a particular Rate Year
  • Rate Year means the period commencing 1 July in a year and expiring 30 June in the following year
  • Ratepayer means the person named as the Ratepayer in this agreement
  • Ratepayers Bank Account means the account with a financial institution nominated by the Ratepayer in the Direct Debit Authority
  • Rates and service charges means the total amount due in line with a rates notice, including local government rates, the emergency services levy, charges for waste services and security patrol, swimming pool inspection fees, penalty interest, instalment fees, legal fees and direct debit administration fees.

1. Debiting your account

  • By signing a Rates Smoothing Application or by providing us with a valid instruction, you have authorised us to arrange for funds to be debited from your account. You should refer to the Rates Smoothing Request and this agreement for the terms of the arrangement between us and you

  • We will only arrange for funds to be debited from your account as authorised on the Rates Smoothing Application

  • If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.

2. Amendments by us

  • We may vary any details of this agreement or a Rates Smoothing Request at any time by giving you at least fourteen (14) days written notice

3. Amendments by you

  • You may change, stop or defer a debit payment, or terminate this agreement by providing us with at least five business daysnotice before the next due debit by completing an online enquiry at  www.stirling.wa.gov.au/enquiries

4. Your obligations

  • It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Rates Smoothing Request

  • If there are insufficient clear funds in your account to meet a debit payment:

    1. you may be charged a fee and/or interest by your financial institution
    2. a dishonoured fee for a rejected direct debit is charged per rejection as per the fees and charges schedule
    3. you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
  • You should check your account statement to verify that the amounts debited from your account are correct.

In the event of three (3) rejected payments, the City will cancel the Rates Smoothing and commence normal debt recovery action.

5. Dispute

  1. If you believe that there has been an error in debiting your account, you should notify us directly on (08) 9205 8555 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. Alternatively you can take it up directly with your financial institution

  2. If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by notifying you in writing of the details by which your rates account has been adjusted

  3. If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.

6. Accounts

You should check:

  • With your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions

  • Your account details which you have provided to us are correct by checking them against a recent account statement
  • With your financial institution before completing the Rates Smoothing Request if you have any queries about how to complete the Rates Smoothing Request.

7. Confidentiality

  1. We will keep any information (including your account details) in your Rates Smoothing Application confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information

  2. We will only disclose information that we have about you:

    1. to the extent specifically required by law
    2. for the purposes of this agreement (including disclosing information in connection with any query or claim).

8. Notice

  • If you wish to notify us in writing about anything relating to this agreement:

  • We will notify you by sending a notice in the ordinary post to the address you have given us in the Rates Smoothing Application.
  • Any notice will be deemed to have been received on the third banking day after posting.

9. General information

  1. Direct all enquiries to the City of Stirling, rather than to your Financial Institution, and these should be made at least nine (9) working days prior to the next scheduled drawing day. All communication addressed to the City should include your rates assessment number

  2. The City of Stirling accepts no responsibility for correspondence not being received, being received late due to postal delays, or for being illegible.

Can I make a special payment arrangement with the City?

If you are unable to pay your rates instalments due to financial hardship, you can apply for a payment arrangement.

Please note: The special administration fee has been waived and no penalty interest will be charged for the 2020/2021 rating period, as part of the COVID-19 initiative.

Please also note: Pensioners are not charged any administration fee when setting up a payment arrangement.

What should I do if my contact details change?

Please let us know promptly, in writing, of any changes to your contact details. Property owners must make sure that the City has the correct address and contact details for the service of notices.

What should I do if I sell my property?

Under the provisions of the Local Government Act, when a person sells or disposes of land, the owner/agent must advise the City in writing, within 21 days of the change in ownership, giving full details of the purchaser.

Can I appeal my property's valuation?

If you feel that the valuation applied to your property is incorrect, you can lodge an objection with Landgate's Valuer General's Office, within 60 days of the issue of your rates notice. For more information, please contact the Valuer General's Office on (08) 9273 7373 or visit Landgate's website here.

Section 6.81of the Local Government act 1995 refers that rates assessments are required to be paid by the due date, irrespective of whether an objection or appeal has been lodged. In the event of a successful objection or appeal, the rates will be adjusted, and you will be advised accordingly. Credit balance may be refunded or request.

Do I pay GST on my rates assessment?

GST is not payable on your rates assessment.

What is the Emergency Services Levy?

 

 

All property owners in Western Australia contribute to the fire and emergency services through the Emergency Services Levy (ESL).

Local Governments collect the levy on behalf of the Department of Fire and Emergency Services (DFES). All funds collected are forwarded directly to DFES, who then redistribute the money to emergency services throughout the State.

What is a pool inspection fee?

State Government legislation requires that all private swimming pool enclosures must be inspected at least every 4 years.

Did you know?

The Emergency Services Levy (ESL) funds Western Australia's (WA) fire and emergency services, including career fire stations, volunteer fire brigades, State Emergency Service (SES) units, the Volunteer Marine Rescue Service and the multi-purpose Volunteer Emergency Service units. For more information about the ESL, visit the DFES website.