The City of Stirling values the privacy of its customers and stakeholders and manages the privacy risks of the information it collects about them.
Collection of personal information
The City of Stirling collects information about its customers and stakeholders:
- In the performance of its services and functions
- As required by law
- Through correspondence, communication and service requests from customers and stakeholders
- Through online data and metadata collection.
Use of information
Generally, when you submit information to the City, we will use that information to respond to your correspondence or service request.
The City of Stirling will also use information about its customers and stakeholders:
- to perform its services and functions
- as required by law
- to improve its websites, services, facilities and functions.
Protection, security and storage
The City has a formal risk management framework under which it identifies and controls the information management risks including legislative requirements governing information management.
The City works actively to ensure that information about customers and stakeholders is stored securely and accessed for approved purposes only.
Disclosure of information to third parties
The City will disclose customer and stakeholder information to third parties in the following circumstances only:
- With the consent of the customer or stakeholder, express or implied
- As required by law
- In order to complete the purpose or function for which the information was provided.
Accessing your personal information
Under the Freedom of Information Act, you have rights to access, correct and protect your personal information.
Visit our Freedom of information page for more information about your rights to access your personal information.
This privacy statement replaces all other privacy statements previously applicable from the date of this privacy statement’s first publication.
If you wish to clarify anything about this site or have concerns regarding your privacy, please contact us.
Site visit data
When visiting this site, a record of your visit is logged. The information is recorded for statistical purposes and is used by the City of Stirling to monitor the use of the site, discover what information is most and least used, and to make the site more useful to visitors.
The information logged when you access this web site includes:
- Your IP or server's address
- The date and time of your visit to the site
- The pages accessed
- Your operating system (for example, Windows 8, iOS etc)
- Your web browser version and type (for example, IE7, IE8, Firefox, Safari and Chrome)
- The time taken to transmit information
- The Internet address from which you came directly to this website.
No attempt is made to identify you or your browsing activities except in the event of an investigation into apparent improper use of the City’s Internet facility, or where a law enforcement agency exercises a warrant to inspect the Internet service provider's logs.
Cookies are pieces of information or small files that a website can send to your computer's hard drive for record keeping.
Cookies can make using websites easier by storing information about your preferences on a particular website. The information may remain on your computer after the Internet session finishes.
You can use the settings within your browser to control the cookies that are set on your computer or mobile device. However, please be aware that cookies are important to many aspects of the platform – if you set your browser to reject cookies, you may not be able to enjoy all features.
To opt-out of analysis by Google Analytics on our website and other websites, please visit the Google Analytics Opt-out Browser Add-on website.
To opt-out of personalised ad delivery on the Google content network, please visit Google's Ads Preferences Manager.
The City uses third-party social media websites and applications, to support, promote and discuss its services and latest news. When you are communicating with us via these services, we may collect your information. However, we only use this information to help us respond to queries. Please be aware that each individual social media site has their own privacy policies.
Public internet services
The City monitors the public’s use of our free Wi-Fi networks and the public computers at our libraries. We do this in order to prevent and detect inappropriate or criminal behaviour.