Privacy

The City of Stirling values the privacy of its customers and stakeholders and manages the privacy risks of the information it collects about them.

Collection of personal information

The City of Stirling collects information about its customers and stakeholders:

  • In the performance of its services and functions
  • As required by law
  • Through correspondence, communication and service requests from customers and stakeholders
  • Through online data and metadata collection.

Use of information

Generally, when you submit information to the City, we will use that information to respond to your correspondence or service request.

The City of Stirling will also use information about its customers and stakeholders:

  • to perform its services and functions
  • as required by law
  • to improve its websites, services, facilities and functions.

Protection, security and storage

The City has a formal risk management framework under which it identifies and controls the information management risks including legislative requirements governing information management.

The City works actively to ensure that information about customers and stakeholders is stored securely and accessed for approved purposes only.

Disclosure of information to third parties

The City will disclose customer and stakeholder information to third parties in the following circumstances only:

  • With the consent of the customer or stakeholder, express or implied
  • As required by law
  • In order to complete the purpose or function for which the information was provided.

Accessing your personal information

Under the Freedom of Information Act, you have rights to access, correct and protect your personal information.

Visit our Freedom of information page for more information about your rights to access your personal information.

Further information

This privacy statement replaces all other privacy statements previously applicable from the date of this privacy statement’s first publication.

If you wish to clarify anything about this site or have concerns regarding your privacy, please contact us.

Site visit data

When visiting this site, a record of your visit is logged. The information is recorded for statistical purposes and is used by the City of Stirling to monitor the use of the site, discover what information is most and least used, and to make the site more useful to visitors.

The information logged when you access this web site includes:

  • Your IP or server's address
  • The date and time of your visit to the site
  • The pages accessed
  • Your operating system (for example, Windows 8, iOS etc)
  • Your web browser version and type (for example, IE7, IE8, Firefox, Safari and Chrome)
  • The time taken to transmit information
  • The Internet address from which you came directly to this website.

No attempt is made to identify you or your browsing activities except in the event of an investigation into apparent improper use of the City’s Internet facility, or where a law enforcement agency exercises a warrant to inspect the Internet service provider's logs.

Cookies

Cookies are pieces of information or small files that a website can send to your computer's hard drive for record keeping.

Cookies can make using websites easier by storing information about your preferences on a particular website. The information may remain on your computer after the Internet session finishes.

You can use the settings within your browser to control the cookies that are set on your computer or mobile device. However, please be aware that cookies are important to many aspects of the platform – if you set your browser to reject cookies, you may not be able to enjoy all features.

To opt-out of analysis by Google Analytics on our website and other websites, please visit the Google Analytics Opt-out Browser Add-on website.

To opt-out of personalised ad delivery on the Google content network, please visit Google's Ads Preferences Manager.

Google Analytics

Google Analytics and Google Website Optimizer are services provided by Google, Inc. (Google). Google Analytics uses cookies to help analyse how users use our website. Google Web Optimizer uses the same cookies to measure how different users respond to different content. The information generated by these cookies (including your truncated IP address) is transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate use of our website, mobile site, compiling reports for us on website activity and providing other services relating to website activity and Internet usage. Please note that Google only receives your truncated IP address. This is sufficient for Google to identify (approximately) the country from which you are visiting our sites, but is not sufficient to identify you, your computer or mobile device.

Social media

The City uses third-party social media websites and applications, to support, promote and discuss its services and latest news. When you are communicating with us via these services, we may collect your information. However, we only use this information to help us respond to queries. Please be aware that each individual social media site has their own privacy policies.

Public internet services

The City monitors the public’s use of our free Wi-Fi networks and the public computers at our libraries. We do this in order to prevent and detect inappropriate or criminal behaviour.