Ratepayers may elect to pay their rates automatically by direct debit from their nominated bank account. Please note the City of Stirling (the City) is unable to take direct debit payments from a credit card.
Ratepayers can complete an application for payment in full, instalments or rates smoothing, or by providing the City with a valid instruction.
The City of Stirling accepts applications submitted after the date of 25 August 2023. Penalty interest will accrue after 16 September 2023.
Applications submitted after the due date of 25 August 2023 will include any arrears outstanding in the first instalment. The first payment will be taken on the first business day after the application is approved.
The ratepayer authorises for their rates payment, service charges, arrears, and applicable interest to be made by direct debit from their nominated bank account in accordance with the Direct Debit authority.
The ratepayer is able to cancel the direct debit at any point however, any outstanding rates or service charges will need to be paid in full as penalty interest will start to accrue on any overdue amounts.
The City will only arrange for funds to be debited from the ratepayer’s account as authorised on the direct debit or rates smoothing application, or in writing to the City.
Please check the rates payment schedule for the due dates of the payment(s). The schedule can be found in the Rates FAQs.
The City has three (3) different direct debit options:
Rates smoothing gives the ratepayer the choice of a weekly, fortnightly or monthly payment schedule as shown on the rates notice. The nominated payment is deducted by direct debit from the ratepayer’s chosen bank account.
The City’s rates smoothing arrangement for the 2023/24 financial year is from 25 August 2023 to end of 7 June 2024.
Rates smoothing continues each year until the ratepayer contacts the City in writing to advise that they would like their rates smoothing arrangement cancelled.
Weekly and fortnightly payments are drawn on Fridays, and monthly payments are drawn on the 25th of each month. Should payments fall on a weekend or public holiday, payments will be processed the following business day.
Pay your rates by rates smoothing
Pay in full via direct debit
The ratepayer may elect to pay their rates in full by direct debit, as detailed on their rates notice. The payment will be debited from the nominated bank account on 25 August 2023.
Payment in full by direct debit continues each year until the ratepayer contacts the City in writing to advise that they would like their direct debit arrangement cancelled.
Pay in full by direct debit
Direct debit instalments
The ratepayer may elect to pay their rates in instalments by direct debit, as shown on their rates notice by option 1 or option 2. The first payment will commence on 25 August 2023.
Please note that any arrears (outstanding payments from previous years) will be added to the first direct debit instalment payment. If you have any concerns or queries, please ask to speak to the Rates Team by calling the City’s Contact Centre on (08) 9205 8555, or by emailing firstname.lastname@example.org.
Instalments by direct debt continues each year until the ratepayer contacts the City in writing to advise that they would like their direct debit arrangement cancelled.
Pay by direct debit instalments
To discuss making an alternative direct debit payment arrangement, please contact the City on (08) 9205 8555 or submit an online Customer enquiry and feedback form.