Integration and settlement support

Welcome Hub

The Welcome Hub is an integrated service model with a one-stop settlement shop based at the Stirling Leisure Centres - Herb Graham Recreation Centre - Mirrabooka. Satellite services will also be offered within the cities of Wanneroo and Swan.

The Welcome Hub has been established through a partnership of five organisations:

Services offered

The Welcome Hub offers a range of services including:

  • Settlement-related information, advice, advocacy, and assistance to access mainstream and other relevant services
  • Individualised casework and specialist support for all ages for individuals and families
  • Needs based group and information sessions for adults, youth and children
  • Community capacity building and leadership programs.

Eligibility criteria

The Welcome Hub can assist people who have been in Australia less than 5 years and have arrived on Humanitarian or Family Stream visas. Clients can walk in to the Welcome Hub or be referred. All services are free including interpreting.


The Welcome Hub is funded through the Department of Home Affairs under the Settlement Engagement and Transition Support Program which is designed to equip and empower humanitarian entrants and other eligible clients and communities in their first five years in Australia to improve social participation, economic well-being, independence, personal well-being and community connectedness.

Contact us

Welcome Hub

Stirling Leisure Centres - Herb Graham Recreation Centre - Mirrabooka

38 Ashbury Crescent, Mirrabooka 

Phone (08) 9205 8873


Multicultural Centre

The Mirrabooka Multicultural Centre (MMC) endeavours to welcome new residents and migrants to the community by implementing a number of services and initiatives to help facilitate a smooth transition to Australia.

The MMC contains:

  • Welcome Hub - providing newly arrived migrants with access to information, services and support
  • A function space - suitable for up to 150 people that can be hired for programs, activities and cultural celebrations. It can also be divided into three separate spaces suitable for training and seminars or small functions
  • Crèche - suitable for children’s birthdays, children’s activities, playgroups and childcare organisations. An extensive space. Equipped with an outdoor playground area, kitchen and child-specific toilet
  • Commercial kitchen - with two ovens, two fridges, extensive bench space, bain maries and dishwashing facilities.

For more information, please visit the Mirrabooka Multicultural Centre page.

Multicultural Framework

The City of Stirling's Multicultural Framework underpins the City’s vision of achieving an inclusive and harmonious community. The framework builds on the City’s achievements by focusing on three key areas – our newcomers, our community and our organisation.

For more information, please contact the family services team.

Document nameDownloadable files
Multicultural Framework782.0KB (PDF)

Stirling Multicultural Advisory Network

The Stirling Multicultural Advisory Network (SMAN) aims to actively support the City’s Multicultural Framework development, including the implementation of actions, tracking, progress and reporting. Members are passionate about promoting cultural diversity and meet regularly to provide advice to the City on issues relating to people from Culturally and Linguistically Diverse (CaLD) backgrounds.

Nominations for the 2019 SMAN have now closed but if you would like to seek further information about this group, please contact the family services team.

Document nameDownloadable files
Stirling Multicultural Advisory Network - Terms of Reference281.4KB (PDF)