Community and Stakeholder Engagement at the City

The City of Stirling is improving the way we involve stakeholders and the community in the important decisions we makes as a local government.

We have developed our first Community and Stakeholder Engagement Policy, which was endorsed by Council on 2 July 2019(External link).

The purpose of this policy is to provide a clear statement of commitment to our community and staff and set out minimum standards for community and stakeholder engagement to be adopted across the organisation.

The next step for the City is to work with our community to implement the policy and measure our improvements in community and stakeholder engagement.

For Council meeting minutes relating to the Community and Stakeholder Engagement Policy, click here


How can you be involved?

The City will be working with our community to develop a number of Community and Stakeholder Engagement Procedures. There will be many opportunities for you to be involved and we encourage you to register your interest by completing the registration form below, or subscribe for updates by following the project.

Do you have any questions about the policy?

Please get in touch with the project contact to ask a question.

Do you have any difficulties understanding the information on this page or providing feedback?

If you need support to provide feedback, please visit your local Stirling Library or community hub.

For more information about our four community hubs and six Stirling Libraries, including opening hours and locations, please visit the Libraries and hubs page here.

If you need this information in an alternative format, please contact the City's Customer Contact Centre on (08) 9205 8555.

What is community and stakeholder engagement?

Community and stakeholder engagement is a term which describes the processes used to involve the community and stakeholders in decisions that affect their lives.

Quality engagement helps local governments make better decisions by incorporating the interests and concerns of affected stakeholders within the constraints faced by the organisation such as legislation, technical considerations and budget.

Community engagement can include participating at consultation workshops run by the City, being interviewed, completing paper or online surveys, or providing formal comment on a proposal, project or initiative.

Effective communication is an important part of engagement. Stakeholders need to be aware of an opportunity to provide feedback, and understand the details of the project to be able to contribute meaningfully. 

Sometimes, feedback from the community and stakeholders is not able to influence a project or decision. An example of this is when the City of Stirling is not the decision maker.

In these cases, engagement means ensuring information is available and those affected are kept informed about the decision. 

Why seek feedback when not everyone will agree with the decision?

It is true that not everyone will agree with or be happy about a decision on a project or initiative they have been consulted on. Local governments must make difficult decisions on matters that are often very complex – planning matters are an excellent example of this!

By clearly and effectively communicating information to stakeholders throughout a project, and providing genuine opportunities for input (where possible), organisations are better able to understand the views of their community and consider these when designing options or making a decision.

Communities and stakeholders who are kept in the loop have a better chance of supporting the process and understanding why the final decision has been made. This ultimately contributes to increased transparency, better relationships and more trust.

What is the purpose of a policy?

Policies are formal documents used to guide decision-making, increase accountability of organisations and ensure expectations on matters are clear to internal staff and the communities or customers they serve. Policies are used to inform procedures and other working documents used by staff. In the case of the City of Stirling, policies are endorsed by Council. 

Document library

Document nameDownloadable files
Community and Stakeholder Engagement Policy(PDF)

For more information, contact the Community Engagement Officer on (08) 9205 8555.