Support for vulnerable people

The City has implemented a number of support services to help vulnerable and elderly members of the community in response to the current Coronavirus (COVID-19) situation.

The City is designating several of its community centres and buildings to be used by the State Government or the community service sector in providing assistance to people experiencing homeless.

The City is also working with community organisations to provide access to commercial kitchens, allowing for meals to be provided to members of the community in need.

Additional community services now in place include:

  • A support hotline for seniors and vulnerable community members
  • Welfare checks on vulnerable groups and individuals including Stirling Community Care clients, Men’s Shed members and Senior Citizens Club members
  • Increased Meals on Wheels production and supply, with the potential to increase capacity from 500 to 1,000 meals per day
  • Waiving fees for identified home and community care services
  • Distribution of emergency packs containing toiletry and sanitary items to vulnerable members of the community
  • Increased customer service responses.

Still in operation

  • The Stirling Women’s Centre continues to operate, providing crisis accommodation and support services for women and children who have experienced family and domestic violence.

    Support via the Safe at Home program can be provided via telephone and appointment for urgent cases.

    Contact (08) 9205 7375 for assistance.

  • The City of Stirling is an approved provider of services to frail aged people and people with a disability who are eligible for the following programs

    • Commonwealth Home Support Program (CHSP)
    • Home Care Packages (HCPs)
    • National Disability Insurance Scheme (NDIS).

    Effective immediately, there will be no client service fees for all Home and Community Care (HACC) and Commonwealth Home Support Program (CHSP) services – with the exception of meals – for at least two months. Meal fees will also be reduced.

    There will be no basic daily fee for all Home Care Package (HCP) clients whose services can be met by their HCP subsidy during this period.

    Community Care Services are still operational with increased hygiene and infection control processes in place. These services include:

    • Domestic assistance
    • Social support
    • Accompanied and unaccompanied shopping, making access of earlier operating hours and home delivery
    • Meal preparation
    • Medication prompts
    • Personal care
    • Community transport for medical appointments.
  • The City’s Community Services team has established a support hotline for vulnerable members of the community seeking assistance with accessing the City’s services and connection with other available services. This hotline will be available from Tuesday 31 March.

    Seniors, people with disabilities and volunteers, multicultural and Aboriginal communities, families and young people seeking assistance can contact 1800 729 655​.

For support available to seniors, people with a disability, multicultural and, aboriginal communities, families and young people contact the City's dedicated hotline on 1800 729 655.