​​​​​​​Auslan LogoAccess and Inclusion is about providing the same opportunity to people with or without disability, to use community services, premises and facilities, and to participate and be included in the community. The City of Stirling is committed to creating a diverse, inclusive, accessible and engaged community.

Access and Inclusion Plan 2015–2020

The City has developed the Access and Inclusion Plan 2015-2020 which addresses:

    • Access to the City's services and events
    • Access to buildings and facilities owned by the City of Stirling
    • Receiving information in appropriate formats
    • A high standard of service for all people
    • Making complaints
    • Participating in public consultation
    • Employment  and volunteer opportunities

This plan encourages contractors and businesses in the City to move towards applying the principles of access and inclusion, making the City of Stirling truly accessible to the whole community.

The current Access and Inclusion Plan 2015-2020 is available to download (see below) or if you would like to request a copy in an alternative format, please contact the Stirling Customer Service Team on (08) 9205 8555.

 Access and Inclusion Plan 2015-2020.pdf

Get On Board Program

Are you over 55 years and want to catch public transport but don't know how to start? Perhaps you  know someone who would like to go shopping, visit a friend in hospital or travel to places of interest? This free program will help you take the first step.Trained volunteers assist participants, one-on-one, with a partner or in small groups to learn how to use the public transport system. This helps participants gain more independence to connect with their community. To get involved or for more information please contact the City of Stirling Customer Service Team on (08) 9205 8555 .  

9803 Get Onboard FB POST V3.jpg

A guide to inclusive employment                                                                                                                                           

The City of Stirling is pleased to release its 'Rethink Employment' video. This short film was funded with the assistance of a Lighthouse Project Grant and is an exciting opportunity to influence people directly involved in recruitment, both at the City and in the wider community. Finding employment is something many West Australians take for granted. For people with disability, finding, securing and retaining employment can be challenging. City of Stirling staff and high profile guests share their real-life employment stories on film and provide advice to help demystify the process of employing people with disability. The film aims to provide viewers with knowledge and practical strategies that support positive employment outcomes, including information on how to be an inclusive workplace and where to access support. 


Access and Inclusion Initiatives

Examples of recent access and inclusion initiatives achieved by the City include:

    • Access works at the Herb Graham Recreation Centre have been completed with the provision of eight universal access toilets, two of which have adult change tables, shower and toilet facilities.
    • The Nollamara Day Club, under the guidance of Alzheimer's Australia, has implemented changes to the environment to support people living with dementia. This has resulted in improved signage, floor space design, noise reduction and access to resources.
    • The Stirling Men's Shed has increased its capacity for onsite sales through the procurement of a new transportable building which also provides an activity room where clients with disability are supported to participate in projects and a range of activities. 
    • City of Stirling Community Day Club members who are non-verbal are communicating with other members, staff and volunteers using IPads. The IPads have accessibility features such as voice over, zoom, magnifier and larger text.
    • The City of Stirling works closely with WA Disability Enterprises (WADE) regarding procurement opportunities and has entered into several commercial arrangements. These include the management of the 'Tip Shop' at the Balcatta Recycling Station, playground sand sifting & maintenance and native plant supply.
    • Working to address social isolation of residents by forming a craft group at the Osborne Community Centre with the support of volunteers.
    • Introduced website video links for many of our community services using Australian Sign Language (Auslan) with English transcript.
    • Attended seniors groups and group housing facilities to provide advice and information on security and services provided by the City's Community Safety Business Unit.
    • Meals on Wheels introduced heating instructions in Braille on meal container lids for people with vision impairment.
    • Developed a 'Reasonable Adjustments Management Practice'. 
    •  Implemented a 'Job Shop' initiative at the Osborne Community Centre to support City residents in their search for employment. The service includes resume support, coaching in interview techniques and general information around employability.
    • Introduced an online system for dog and cat registrations.
    • Moved to a fully electronic tendering system, with all of the City's tender opportunities being advertised and actioned online.
    • Provision of assistive equipment such as portable hearing loops available at key City locations.
    • Ongoing upgrades for pedestrian access and the continued implementation of the strategic footpath network delivering up to 80 footpaths per year.

Disability Advisory Group2014 Disability Services Advisory Panel

The City has a Disability  Advisory Group who provide expert advice and guidance to City of Stirling Council and Officers in respect to disability matters. Members are drawn from organisations in the disability services field who have operations within the City of Stirling and from individuals residing within the City, who in the City's view, are able to contribute expertise and advice on disability. The current term of membership is two years from 1 November 2017 to 31 October 2019, inline with Council elections. Disability Advisory Group

NDIS Update

In early December 2017 the Commonwealth and WA State Governments reached a new agreement in relation to the model of the National Disability Insurance Scheme (NDIS) to be implemented in WA. From 1 July 2018 the national model of the NDIS will be rolled out in WA and the National Disability Insurance Agency will take on responsibility for it.

What does this mean for you?

The NDIS will still roll out in City of Stirling from 1 July 2019. Until then, people under 65 receiving care through the Home and Community Care (HACC) program will continue to receive support through HACC. In late 2018/early 2019 the city will be working with all of our customers aged under 65 years to help them determine whether they're eligible for the NDIS and to transition as smoothly as possible to the new program.

For further information on these changes and the national NDIS program, or to find out about information sessions in your area, you can visit the NDIS Website or phone 1800 800 110. You can also contact the Department of Communities on (08) 6217 6888.

Working at the City

The City embraces diversity and encourages applications from people with disabilities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and a supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application. We will then work with you to identify the best way to assist you through the recruitment process. Please refer to our Reasonable Adjustments Management Practice for more information. Reasonable Adjustments


Find out about services and facilities provided by the City of Stirling. Here you can find information on services for families, women, men, seniors, and people with disabilities including Home and Community Care Services (HACC)
Go to Services

Accessible Stirling Awards

The City of Stirling Accessible Stirling Awards recognise businesses within the City of Stirling who facilitate improved access and inclusion for their staff, customers or the community.

Access and inclusion initiatives may include things such as providing large print menus or installing an automatic door opener which can result in the increased participation of community members including people with disability, their families, friends and carers, seniors and parents with young children.

Anyone can submit a nomination – customers, community members, other businesses, employees or businesses may self-nominate for an award.

For more information and a nomination form please download the Accessible Stirling Awards brochure below, or contact the City of Stirling Customer Service Team on (08) 9205 8555 .

Accessible Stirling Awards

Westfield Innaloo recognised with an 'Accessible Stirling' awardThe City of Stirling recognised Westfield Innaloo with an 'Accessible Stirling' award in recognition of their efforts to facilitate improved access and inclusion for their customers.​

Westfield Innaloo introduced electric power shoppers and wheelchairs to provide customers with mobility issues or health problems the ability to navigate through the shops with ease.  Customers that have difficulty walking to the customer service desk to access these mobility devices, have the option for a Westfield Innaloo staff member to meet them at their car.

Photograph: Nikkie Dyer Concierge Supervisor at Westfield Innaloo with former Paralympian swimmer and City of Stirling resident, Elizabeth Edmondson with Mayor Giovanni Italiano.​

Good Access is Good Business

A business that is accessible and inclusive increases your customer base.  It benefits people with disability, seniors, parents with prams, people from culturally and linguistically diverse backgrounds and your employees.  The City has developed a guide to support initiatives that help create an accessible business.  This is available for download below:

Accessible Stirling Guide for Businesses 

Recharge Schemeprovide power points that enable people to 'top up' the battery charge on their electric wheelchairs

The City of Stirling has partnered with RECHARGE Scheme Australia Limited to provide power points enabling people to 'top up' the battery charge on their electric wheelchairs or gophers. We are asking for expressions of interest from businesses and organisations to partner in offering this service. For more information on the scheme, please visit RECHARGE Scheme​  or for information on becoming a program partner, contact the City of Stirling Customer Service Team on (08) 9205 8555.​

Recharge points located in the City of Stirling

  • Dianella,Inglewood,Mirrabooka,Osborne and Scarborough Libraries
  • Nollamara Community Centre
  • Herb Graham Recreation Centre, Mirrabooka
  • Karrinyup Shopping Centre

Beach Wheelchair

A beach wheelchair is available to the public free of charge from the City of Stirling's Beach Services, located at the Scarboro Surf Life Saving Club.  Bookings can be made during normal office hours, Monday to Friday by contacting the City's Beach Services on (08) 9205 7470.            For further information please read Conditions of Use, Safety Guide and Hire Agreement. 

COS Beach Wheel Chair Conditions of Use
COS Beach wheelchair Hire Agreement
COS Beach wheelchair user and safety guide

​​​​Portable Pool Hoist

The City of Stirlings' Terry Tyzack Aquatic Centre in Inglewood has a portable pool hoist which enables hoist access to the 25 metre indoor lap pool and the 50 metre outdoor pool. It also supports one of the key strategies in the City's Access and Inclusion Plan 2015-2020, 'People with disability have the same opportunities as other people to access the buildings and other facilities of the City of Stirling'.

portable pool hoist enables hoist access to the 25 metre indoor lap pool and the 50 metre outdoor pool

 Paralympian, Elizabeth Edmondson photographed with Terry Tyzack Aquatic Centre lifeguard.

Translating and Interpreting Service

This service is designed to ensure that non-English speakers are not disadvantaged and can access City of Stirling services equitably. This service is free for non-English speaking residents and ratepayers on issues such as rates, garbage collection, community support, planning and building permit matters. For further information please visit Translating and Interpreting Service

For language assistance please contact the Translating and Interpreting Service (TIS) on 131 450 and ask them to contact the City of Stirling Customer Service Team on (08) 9205 8555.

Auslan Translating Service

Auslan is the visual language of the Australian Deaf community. Sign Language Communications Western Australia provides Auslan interpreting for people who are deaf or hard of hearing. The City offers this interpreting service free for residents and ratepayers on issues such as rates, garbage collection, community support, planning and building permit matters. For further information on Auslan Translating please visit Sign Language Communications WA

For the assistance of an Auslan Interpreter, please contact the City of Stirling Customer Service on (08) 9205 8555 or via email stirling@stirling.wa.gov.au

National Relay Service

The National Relay Service (NRS) can help people who have difficulty hearing or speaking on the phone by involving a relay officer in the call. Depending on your call option, calls can be made through a range of devices from computers, tablets, mobile phones, an ordinary phone or a TTY (a special phone with a small keyboard and screen). You can type and read your conversation entirely via a computer, tablet, mobile phone or TTY. You can make certain types of calls via the NRS app. If you are Deaf and prefer to communicate in Auslan you can use video relay. Depending on your particular requirements, the relay officer can become 'your voice' and read out your conversation to the other person. The relay officer can also listen to the response and type it back for you to read. See the National Relay Service website for more information or contact the NRS Helpdesk (8.00am - 6.00pm Eastern Standard Time) on 1800 555 660.

Creating an accessible event

The City supports accessible events that can be enjoyed by all people including people with a disability, people with prams and young children, many older people, people making deliveries and people with heavy baggage.

An event such as an exhibition, conference, fundraiser, Annual General Meeting, outdoor concert, street fair or award ceremony are an important part of the lives of many people.

If you are a person or organisation hosting an event, you have a legal responsibility to avoid discrimination and remove barriers to equal access. Have you considered accessible parking close to the event and toilets with enough room for a person using a wheelchair? For information on how to create an accessible event, a guide has been developed by the Meetings and Events Industry of Australia in partnership with the Human Rights and Equal Opportunity Commission.

This guide can be found at Accessible Events

The Department of Communities Disability Services – Local Coordination

The Department of Communities Disability Services has two Local Coordination Offices in the City of Stirling.  Local Coordinators provide ongoing support to individuals, their families and carers to assist them with accessing information, planning for the future, participation in their community and identifying local supports and services. They work with government agencies, disability and mental health organisations, and community-based organisations to ensure people with disability can achieve the goals outlined in their individual plans. Local Coordinators also work with local communities to be more inclusive and welcoming. For information visit Disability Services or contact local offices using the information below:

Mirrabooka Office:
2 Cobbler Place, Mirrabooka
Phone (08) 9440 4898

Innaloo Office:
16 Morris Place, Innaloo 
Phone (08) 9446 6785


Advocare Incorporated (Advocare) is an independent, community based, not for profit organisation that supports and protects the rights of older people and people with disabilities. Advocare offers a free, professional and confidential advocacy service throughout Western Australia empowering people through advocacy, information and education. To speak to an Advocate please contact Advocare Incorporated during office hours, 8.30am-4.30pm Monday - Friday on (08) 9479 7566. For more information visit Advocare     


The WA Electoral Commission has launched iVote (Accessible online voting for eligible electors). iVote is a form of voting using the internet or touch tone telephone. The Commission has introduced iVote so that eligible electors can cast their vote unassisted and in secret from home or wherever they are comfortable. An eligible elector is anyone unable to vote without assistance and/or anyone who may  have difficulty casting a vote at a polling place.  An eligible elector will be asked to make a self-declaration, confirming their eligibility.

For further information visit iVote

Can't Wait Card

  Can't Wait Card at participating City of Stirling facilitiesCrohn’s Disease and ulcerative colitis are inflammatory conditions where the lining of the one or
more parts of the gastrointestinal tract become inflamed.  It affects over 75,000 Australians most commonly diagnosed in people aged between 15 – 30 years.  They are chronic conditions with no cure and the cause is unknown.

The City of Stirling show their support for people with the medical condition Crohn's and colitis, collectively known as inflammatory bowel disease (IBD), by recognising the Can't Wait Card at participating City of Stirling facilities.  The Can't Wait Card is issued to members of Crohn’s and Colitis Australia (CCA) who have been formally diagnosed with Crohn's or Colitis (IBD), to help them gain access to a toilet in times of urgency. 

To find a participating venue to go the Cant Wait website  
To learn more about Crohn’s and Colitis go to the Crohns and Colitis website

'You're welcome' projectGuide to accessible places

People with disability, carers and seniors can search to find accessible business and community facilities in the City of Stirling.

Access information will assist people of all ages and abilities

  • Find access details of businesses and attractions in the City of Stirling and Western Australia such as accommodation and cafes.
  • Check out diagrams of toilets and bathrooms to choose what suits you best
  • Used 'advanced search' to find accessible accommodation, toilets and parking to meet your particular needs

Visit the Access WA website for more information. ​​​