City of Stirling Libraries are committed to being a place for learning, entertainment and development for our patrons.  Libraries are also a place where members of the community should feel safe, including in their usage of technology.   As a result, City of Stirling Libraries are currently pursuing eSmart accreditation in order to become Cybersafe.

Cybersafety is a term that refers to being prepared and educated to deal with a number of potential online risks, including: Cyberbullying, online scams, illegal downloading of copyrighted materials, avoiding online exploitation, trolling, identity theft, and viruses and malware.

eSmart Libraries

What is eSmart Libraries?

eSmart is a national programme launched in 2012, through the partnership of The Alannah and Madeline Foundation and the Telstra Foundation , which aims to develop and implement Cybersafety initiatives in schools and libraries across Australia.  eSmart Libraries is a nationally recognised initiative that supports Libraries in promoting informed, safe and responsible online behaviour in the community.

To achieve eSmart status, a Library must show that the principles of cybersafety have been integrated into their policies, guidelines and programmes.  The ultimate aim is to ensure that Library staff and users are educated in the risks as well as the benefits associated with using new technologies, whether they are in the library or at home.

Why are we participating in eSmart Libraries?

Achieving eSmart status will help us create a library community that understands the benefits and risks of using technologies. It will ensure all library staff have the knowledge, tools and confidence to support library users in behaving safely, ethically and legally in their online activities. 


eSmart Behaviour Charter

The City of Stirling Library Service is committed to connecting library users with the skills they need for smart, safe and responsible use of technology. Our Charter aims to guide users to get the best out of digital technology, by identifying safe cyber behaviour, as well as highlighting behaviours that can cause harm to yourself and others.

eSmart Behaviours:


    1. do not share your log in details and passwords with others
    2. do not give out personal or financial details to people you have not met
    3. report any bullying, harassment or unlawful behaviour to the relevant authorities/mediators
    4. think carefully before posting content online including the sharing of photographs and videos
    5. avoid opening emails or downloading attachments from unknown senders
    6. ensure children under 12 years of age are not using computers or internet without parental supervision

Harmful Behaviours:

Unacceptable online behaviours include:

    1. illegal downloading, licence infringement or intentional unauthorised infringement of copyright
    2. sending, receiving or displaying text or graphics which may reasonably be construed as inappropriate or offensive. Patrons using public areas and amenities are expected to exercise reasonable sensitivity to values and beliefs of others when displaying material
    3. intimidation, insults, or causing harm physically or emotionally in a manner that may be viewed as Cyberbullying
    4. misrepresenting oneself as another user; by attempting to modify or gain access to files, passwords or data belonging to others; by seeking unauthorised access to any computer system, or damaging or altering software components of any network or database
    5. violation of computer system security or change of Library default settings

City of Stirling Libraries reserve the right to ask anyone displaying unacceptable online behaviours to leave the library. Serious or repeated misconduct may lead to library privileges being withdrawn or restricted.


Reporting online incidents

If you feel that you become a victim of a Cybercrime or Cybersafety issue, please bring it to the attention of one of our Librarians.  If you do not feel comfortable talking to a librarian, or if the issue is serious, here is a list of contacts that may be useful.

Online offenceWhere to report
CyberbullyingReport to local Police 13 14 44
Online fraud Report to local Police 13 14 44
Internet banking fraud Contact your bank for advice on whether to report in person to local Police
Scams (Internet based or email)Report to SCAMwatch – Australian Competition & Consumer Commission
Tax-related scamsReport to the Australian Taxation Office
Online Child Exploitation Contact Australian Federal Police via the Online child protection form
SpamReport to ACMA
Faulty goods or services purchased onlineReport to Australian Competition & Consumer Commission

​Online issues​Useful websites​    
​Cybersafety Information